Help Center - Account

Click on Mein Profil and then on the Passwort ändern button. You can now assign a new password.

Click on Mein Profil and then on the E-Mail ändern button. You will now be redirected to our contact form. Under Type of question, select Account Daten ändern. Please let us know why you want to change your e-mail address and which e-mail address should be used in future.

As bookings are assigned to a customer account, for example, or a customer account can have a credit balance, we can only change the stored e-mail address manually for security reasons.

Click on Mein Profil. You can now change your address and telephone number directly. For security reasons, you cannot change your first name, surname and e-mail address yourself.

If you have forgotten your password, click on Mein Profil and then on the Passwort vergessen button. Now enter the e-mail address you used to register with us. You will receive an e-mail with all further information within a few minutes.

As we are subject to a retention obligation for bookings made, you cannot simply delete your customer account yourself. You now have the following options:

Customer account WITHOUT booking: Have you only registered but not yet made any bookings with your customer account? Then we can of course delete your account.

strong>Customer account WITH booking (older than 10 years): You have already made bookings with your customer account, but these were made more than 10 years ago? In this case, the retention period has been exceeded and we can delete your account.

Customer account WITH booking (less than 10 years old): You have made bookings with your customer account within the last 10 years, but all journeys have already been completed? Then we are still subject to the retention obligation. In exceptional cases, however, we can still delete your personal data from your account. However, the account itself will remain until the deadline expires, as the bookings are linked to the account.

Customer account WITH booking (tour not yet completed): You have made a booking with your customer account, but the tour is still in the future? Then it is not possible to delete your customer account at this time!

If you would like us to delete your customer account or your personal data, please use our contact form. Select Change account data under Type of question and send us a corresponding message. It is important that you enter the e-mail address stored in your customer account and also provide us with your customer number. We will then check your request manually and get back to you as soon as possible.

Note: Your data is always stored in compliance with the GDPR. You can find all information on this in our privacy policy.

Simply click on Register, fill in the required fields and complete your entries by clicking on the Register now button.

Alternatively, you can register with your data in the second step of the booking process (Personal data) as part of your booking. As a festival tour organizer, we are obliged to insure all customers and bus tours. For the insurance we always need the information and data of the travelers, therefore a booking without registration is NOT possible.

Click on Mein Profil and then on the Ausloggen button. As soon as you have logged out, you will be redirected to the start page.

Your login details are protected in accordance with our privacy policy and will not be used by Hardtours under any circumstances.

Note: If Google recommends that you change your password on Hardtours, this is not related to data security on Hardtours. This is a function of Google Chrome that checks whether there are known security vulnerabilities in the password you are using. This is checked on any websites you log in to with it. If you see this recommendation to change your password from Google, Google considers your password to be insecure or compromised.

So-called phishing e-mails are getting better and better and sometimes look deceptively genuine. We hereby assure you that we will NEVER and at NO TIME ask you for your personal login details at HardTours. Neither by e-mail, nor by telephone or by post.

If you receive such an e-mail, please contact us personally by phone and make sure that this e-mail does not come from us. Such emails can be fake booking confirmations and payment requests, for example. Criminals use them to try to obtain your user data and passwords or to ask you to make unauthorized payments.

If you are skeptical, please NEVER open a link from such an e-mail. Only e-mails with the sender info@hardtours... and bus@hardtours... originate from us. How you can check the sender depends on your e-mail provider. It is best to check the FAQ of your provider.