Help Center - Departure times

You will always receive departure times for your booked bus tour by e-mail approx. 3 - 5 days before your tour.

We will send you the departure times by e-mail. In this e-mail you will find the times for your outward and return journey, as well as further information about the tour. The subject of the email could look like this: Bus 9 Dominator Weekend - Hardtours 2024

Important note: Only the main booker will receive the email from us! If you are a fellow traveler and have not booked yourself, please contact your main booker.

Bus tours can be booked up to 7 days before departure, sometimes longer. As soon as it is clear that everyone has booked, we start planning the routes. As it rarely happens that a bus is already full at the first stop, additional stops will be added. So that we can plan the best possible route, it is important to know the number of customers at the individual stops.

Another major advantage of our planning is that we can still react to roadworks or planned closures and the like that are announced at short notice. If the departure times are already fixed 4 weeks in advance and it turns out that, for example, a bridge or road is closed on our planned route, we would have to reschedule. You would also have to be informed about the changes. This means that you will receive another email, may not see it and will then be at your stop at the wrong time.

If you need the times a little earlier, e.g. for work, you can contact us at the earliest 7 days before the tour and ask for the times by e-mail or WhatsApp support. In some cases, we will already have the times ready, but we will keep some time free to be able to react to any traffic reports at short notice, as already mentioned.

There are several reasons for this:

• Buses drive slower
• Other speed limits apply
• Maximum permitted speed on country roads: 80 km/h
• Maximum speed limit on the highway: 100 km/h
• Stops are approached to collect more customers
• Experience has shown that we always plan with smoking and pee breaks
• Bus drivers adhere to their driving and rest times

We always plan our times so that you are on site at least 1 hour before the start of the event. As experience has shown that a few minutes are always lost on the journey due to extra breaks, small traffic jams or late customers, we always allow for a buffer in our planning.

A note in advance: ONLY the main booker will receive the departure times from us by e-mail. So if you are a fellow traveler, please contact your main booker. Are you the main booker but still haven't received any departure times? Then we have the following solutions for you:

• Please check whether your e-mail inbox still has enough storage space. Especially with freemail providers such as GMX, Web, Yahoo, T-Online, Freenet or Hotmail, it happens from time to time that the mailboxes are full and there is no more storage space available.
• Always check your spam folder. Unfortunately, it happens from time to time that we are marked as spam by freemail providers. If we end up in your spam folder, you can also manually mark us or our e-mail address as not spam so that we no longer end up there in future.
• Check the e-mail address you have registered with us. It can also happen that a typing error has crept into the e-mail address we have on file or, for example, the wrong ending has been typed. (e.g. .de instead of .com)
• You still haven't found an e-mail and eliminated the sources of error mentioned? Then check again in your customer account to see if the booking has actually been made. You can find your bookings in your profile under Overview - Next trips.
• Can you find the booking in your profile, but the departure times are still missing? Then please contact us immediately. The best way is via our WhatsApp support.